FAQs

[vc_row][vc_column][vc_tta_accordion][vc_tta_section i_icon_fontawesome=”fa fa-truck” add_icon=”true” title=”Your Order” tab_id=”1560967504597-320637f2-52d8″][vc_toggle title=”How can I track my order?”]Once shipped, the customer receives an SMS and E-mail on the registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.[/vc_toggle][vc_toggle title=”I am unable to see my order details in my account What should i do?”]This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below-mentioned step:

  • Click on SIGN IN ACCOUNT on the top right corner of the website.
  • Select Track Order
  • Enter your details

[/vc_toggle][vc_toggle title=”How long it takes to deliver the Order?”]It takes 5 – 7 days to ship an order. Once shipped, a product should be delivered to you within 5 days. However, there might be some delay in delivery due to below-mentioned reasons:

  • If the area where you live is very interior in the region.
  • Natural calamities like heavy rain, earthquake, etc.
  • Political disturbance, National and Regional holidays etc.

[/vc_toggle][vc_toggle title=”I missed the delivery of my order today so what can I do now?”]We have you covered! We will call you and confirm your availability and reschedule the delivery for you.[/vc_toggle][vc_toggle title=”Can I accept the package after checking the contents inside it?”]Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.[/vc_toggle][vc_toggle title=”Will the delivery be re-attempted if I’m not able to collect my order the first time?”]Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.[/vc_toggle][vc_toggle title=”Can I change the delivery time for my order?”]Sorry about that. Delivery time for an order cannot be changed online. However, you can fix the slot by calling us prior to delivery.[/vc_toggle][vc_toggle title=”Can I prepone or postpone the date of delivery?”]Sorry, this option is not available yet. However, you can fix the slot by calling us prior to delivery.[/vc_toggle][vc_toggle title=”What should I do if a service center denied my request to repair the product?”]Please contact our Customer Support with the service center details so that we can look into this.[/vc_toggle][vc_toggle title=”Will I receive a call before Etechniks attempts to deliver a package at my place?”]The courier person will call you before delivery only if he cannot find your location with the address shared.[/vc_toggle][vc_toggle title=”I have a complaint about the courier guy who came to deliver my order.”]Please let us know the details by contacting our Customer Support & we’ll look into this for you[/vc_toggle][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-handshake-o” add_icon=”true” title=”Cancellation and Returns” tab_id=”1561016664840-3b1f9438-9a15″][vc_toggle title=”How can I cancel my order?”]You can cancel an order using any of the below-mentioned methods:

  • By contacting us on our helpline number – +91 080 23312424 (9 AM – 8 PM).
  • By writing to us at info@etechniks.in.

[/vc_toggle][vc_toggle title=”When can I cancel my Order?”]Order can be canceled only before dispatch. Once canceled, after deducting the bank charges upto 3%, we’ll refund the complete amount.

  • It takes 24hrs to cancel the order once the request is received on call.
  • Request received through emails will be fulfilled within 48hrs.
  • orders will be canceled immediately if done via my accounts section

[/vc_toggle][vc_toggle title=”How long does it take to cancel an Order?”]

  • It takes 24hrs to cancel the order once the request is received on call.
  • Request received through emails will be fulfilled within 48hrs.
  • orders will be canceled immediately if done via my accounts section

However, payment refund will take up to 7 days from the day of cancellation.[/vc_toggle][vc_toggle title=”Can Etechniks cancel any order?”]Yes, Etechniks reserves the right to cancel any order under the following circumstances:

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark, etc.).
  • In case of wrong product price or specification mentioned on Etechniks.
  • Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be canceled; however, remaining products of the order will be delivered.
  • If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
  • Suspected fraudulent information.

[/vc_toggle][vc_toggle title=”Can I return the product delivered to me?”]Of course, a product can be returned but only under the following circumstances:

  • Product is technically defective (approved by service engineer).
  • Varies from the description on the website
  • Wrong item delivered

[/vc_toggle][vc_toggle title=”How do I know if my order is eligible for a return?”]Mentioned below are the criteria for Return

  • Customer should intimate us within 3 days of receiving the order
  • For defective and non-functional product customer should intimate us within 48 hours of delivery
  • The product should be unused. Not even once
  • Brand packing should remain intact
  • The invoice should be available
  • All the tags/labels should be available
  • Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments, custom made products also those products which are mentioned as non-returnable in that product’s catalog are not accepted for returns.

[/vc_toggle][vc_toggle title=”What is the procedure to return a product?”]Customer should follow the below-mentioned steps in order to Return any item.

  • Customer should intimate us through call/email within 3 days of receiving the order. The customer has to make sure that
    • The product is unused. Not even once
    • Brand packaging should remain intact.
    • An invoice should be available
    • All the tags/labels should be available
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.
  • A customer has to make sure that he packs the product in a proper manner and paste the invoice on it. It should in a logistic friendly manner.
  • Customer will have to hand over the product to the courier boy.
  • Once picked up the product will be sent to us by the courier partner.
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect is found from Etechniks end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • In case of refund, the money will be refunded to the customer.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, the customer will have to send the product on his own to us  at the below-mentioned address once the request for reverse pickup is raised:

Etechniks, Vinayaka Circle, Opp Vinayaka, Palace Guttahalli, Bangalore – 560 003

Once sent, customer needs to share the Courier slip along with the following bank details at info@etechniks.in:

  • Account number
  • Account holder name (Same as registered with Etechniks)
  • IFSC Code
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect etc is found from Etechniks end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • In case of refund, the money will be refunded to the customer.
  • In case, the product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be reimbursed.

[/vc_toggle][vc_toggle title=”What should I do if I find the package open or tampered on delivery?”]Sorry about that. Please get in touch with our customer care team at info@etechniks.in or call us on our helpline number +91 080 23312424 between 9 AM and 8 PM[/vc_toggle][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-credit-card-alt” add_icon=”true” title=”Payments” tab_id=”1560967504633-87ec8ae0-1918″][vc_toggle title=”My payment process was interrupted. What should I do?”]No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.[/vc_toggle][vc_toggle title=”How can I pay for an order?”]You can choose to pay for an order with any of the below methods:

  • Cash on Delivery
  • Net Banking
  • Visa, MasterCard, Maestro, and American Express Credit or Debit cards issued in India and 21 other countries
  • NEFT/RTGS

[/vc_toggle][vc_toggle title=”Can I use Credit/Debit card or Netbanking to pay on Etechniks through my mobile?”]Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.[/vc_toggle][vc_toggle title=”How do I pay using a credit or debit card?”]It’s easy & simple to pay using your Credit or Debit card!

  • Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)
  • For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode, etc.)

Enter the details when you are prompted to & your order will be successfully placed.[/vc_toggle][vc_toggle title=”Can I pay with any Credit card?”]You can choose to pay on Etechniks with any Visa, MasterCard or American Express Credit cards issued in India.[/vc_toggle][vc_toggle title=”Can I use any Debit card to pay?”]You can choose to pay on Etechniks with any Visa, MasterCard or Maestro Debit card.[/vc_toggle][vc_toggle title=”What information does Etechniks store?”]We currently do not store any card information and all transactions happen through authorized and secure payment gateways.[/vc_toggle][vc_toggle title=”Is it safe to use my credit or debit card on Etechniks?”]Absolutely! At Etechniks, we use the highest possible security (256-bit encryption) to protect your card details. All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions and they provide an extra layer of security through identity verification.[/vc_toggle][vc_toggle title=”Can I use Cash on Delivery (CoD) payment option for every product I buy on Etechniks?”]COD is not available in all Pin Codes. Please enter your Pin Code on the product page to see if your Pin Code is covered. COD orders are also not available for high-value orders currently. We might also inform you when an order is not serviceable by COD and ask to convert it to a prepaid order.[/vc_toggle][vc_toggle title=”What steps does Etechniks take to prevent card fraud?”]Fraud detection and prevention are very important for us as we want to make sure that all transactions with us are genuine and authorized. We take many steps to keep our customers’ details completely secure.

Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card.

When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share ID proof. This is done to make sure that the transaction is genuine.[/vc_toggle][vc_toggle title=”Can I buy something by paying part of the amount by Wallet?”]You can buy by paying part of the amount from your Paytm, PayU or MobiKwik Wallet and paying the rest using any other prepaid method of payment such as Credit/Debit Card or NetBanking.

Please note that Cash-on-Delivery cannot be combined with a Wallet payment.[/vc_toggle][vc_toggle title=”How can I order for large quantities of the product as part of a corporate order?”]You can write to info@etechniks.in for your corporate requirements.[/vc_toggle][vc_toggle title=”How can I get the 3D Secure password for my Credit/Debit card?”]

[/vc_toggle][vc_toggle title=”How does the 3D Secure password add security to my online transactions?”]The 3D Secure password is known only to you & this makes sure that only you can use the card for shopping online.[/vc_toggle][vc_toggle title=”What is a 3D Secure password?”]A 3D Secure password is a security measure from VISA & MasterCard that adds an extra layer of security through identity verification for your online Credit & Debit card transactions.[/vc_toggle][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-shopping-cart” add_icon=”true” title=”Shopping” tab_id=”1561017478883-99689bd5-2131″][vc_toggle title=”Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?”]Unfortunately, products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale[/vc_toggle][vc_toggle title=”What does ‘Out of Stock’ mean?”]It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.[/vc_toggle][vc_toggle title=”Is it necessary to have an account to shop on Etechniks?”]No, It’s not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods[/vc_toggle][vc_toggle title=”What does ‘Preorder’ or ‘Forthcoming’ mean?”]Such items are expected to be released soon and you can pre-book them. The item will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller. The Preorder duration varies from item to item.[/vc_toggle][vc_toggle title=”Is installation offered for products?”]Certainly, Installation is offered on a few products by Etechniks.[/vc_toggle][vc_toggle title=”Does Etechniks deliver internationally?”]Sorry, we don’t deliver items outside India yet.[/vc_toggle][vc_toggle title=”Why do I see “COD Charges”?
”]Etechniks charges a minimal fee for orders placed by using COD payment mode. COD charges will be added to your total order amount.[/vc_toggle][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-shield” add_icon=”true” title=”Warranty” tab_id=”1561017533218-2298f1d8-64ae”][vc_toggle title=”Is the warranty applicable to the products I buy on Etechniks.in?”]All products bought on Etechniks come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer’s website for information about a service center close to you.[/vc_toggle][vc_toggle title=”The warranty card is not sealed on the product I bought. How do I claim warranty?”]Most service centers accept proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at info@etechniks.in[/vc_toggle][vc_toggle title=”Why is the warranty card on my product not sealed?”]We will have to open the box to seal a warranty card and most consumers don’t accept items if the box has been opened. Hence as a policy, we don’t seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide the warranty. Please keep it safe.[/vc_toggle][vc_toggle title=”What is the warranty for the replacement I got? Will it be the same as the initial product?”]Yes, the warranty for your replacement will be the same as your initial product.[/vc_toggle][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

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